This Policy applies to our company, Domaine de La Besse, the Data Controller.
The term “you” refers to you but also, insofar as it is concerned, to any other person mentioned in your reservation or request; please ensure that they have read and understood this policy before entrusting us with their data.
Personal data processed by Le Domaine de La Besse and purposes
The personal data we process are data that you provide to us, data that refer to behaviors that we observe. Here are some examples of what may happen.
- Personal data such as your surname, first name, address, e-mail address, company name and telephone number will be requested when you request information or prepare a quotation. This information is necessary to provide you with the requested information or service. The legal basis for the processing is the performance of a contract to which the data subject is a party, or the performance of pre-contractual measures taken at the data subject’s request;
- Your name and contact details will also be collected if you take part in a promotional operation, fill in a form to report a problem with one of our Services. The legal basis for the processing is the performance of a contract to which the data subject is a party, or the performance of pre-contractual measures taken at the data subject’s request;
- If you contact us, we will record your contact details, including your e-mail address. The legal basis for the processing is the performance of a contract to which the data subject is a party, or the performance of pre-contractual measures taken at the data subject’s request.
- Details of the services you have received, including past services, as well as information relating to such terms and conditions, such as your specific requests and complaints. The legal basis is the pursuit of a legitimate interest of the responsible party consisting in improving the customer experience;
- Information about your visits to our Sites is regularly collected (including, but not limited to, traffic data, your location and connection data to our Site), whether necessary for our business or otherwise, as well as information about the resources you access. We use independent services such as Google Analytics to manage these services. The legal basis for the processing is consent;
- We collect information about the website(s) visited before using a link to our Sites, the pages visited on our Sites and the time spent on each page. We may collect data about your computer (or mobile device/tablet) including, where applicable, your anonymized IP address, operating system, device location, browser type and cookie identification numbers for system administration or marketing purposes (for us and for third-party advertisers to whom we provide advertising services) and to communicate aggregate information to our advertisers. This is statistical data on our users’ browsing activities and trends, and no report is made of their identity. The legal basis for the processing is consent;
If the data collected is intended for processing for which the legal basis is the performance of a contract to which the data subject is a party, or for the performance of pre-contractual measures taken at the request of the data subject, any refusal may make it impossible to achieve the aforementioned purposes. The collection of data for processing whose legal basis is consent is not mandatory, and any refusal may prevent the provision of certain services. You may revoke your consent at any time. Such revocation will not render the processing previously carried out on the basis of the consent given unlawful.
Data transfer and third-party access
When you provide us with personal data, some of it will be communicated to, processed and stored by third parties: our technology partners, subcontractors within the meaning of the regulations, who help us to provide our Services. Some of these third parties may be based outside the European Economic Area (EEA) and your data will be communicated to third parties based outside the EEA only if their transfer is necessary for the performance of your contract. Unless you object, we may disclose your personal information to any member of our group (including for the purposes of storing your data on central/shared systems to manage bookings and accompany customers to destination countries). Our group includes our subsidiaries, our parent company and its subsidiaries. We may share your data with suppliers in order to detect and prevent fraudulent payments.
Marketing
If you have made a request or a purchase on our Site, or from our company, your personal data may be used, within the limits provided by law, to contact you by post, by electronic means (e-mail or SMS) and/or by telephone in order to provide you with information and personalized offers concerning the products or services that you can purchase/book from us. You will only receive this information if you did not object when we collected your details or sent the information. If you have not made a request or purchase, we will only send you information and offers by e-mail or SMS if you have requested to receive this type of communication, either from us or from a third party. Except with your express consent, we will not pass on your details to third parties outside our suppliers involved in the provision of services and products, so that they can contact you or send you marketing communications. You can ask us at any time not to use your personal data for marketing purposes. You can exercise your right to prevent such processing by selecting the option you have been given to object to any commercial solicitation on the media we use to collect your data. You may also exercise this right at any later time by using the unsubscribe link on any marketing email you receive by following the unsubscribe instructions, by following the unsubscribe instructions on any marketing communications sent by post or by sending an unsubscribe request to the following postal address: Domaine de La Besse – Ferme La Besse 09500 Camon or to the following email address email suivante: contact@camping-labesse.com.
Data retention
When you make a reservation or any other purchase from our company, your personal data is retained in order to provide you with the best possible customer service. We also retain your personal data to meet our legal and audit obligations, but only for as long as necessary and in accordance with any retention period required by law. Our main retention periods are as follows:
– Marketing consent preferences are stored for a maximum of 3 years from the date of consent;
– Contracts are kept for a maximum of 5 years from the date of arrival of the last trip in the booking;
– Invoices are kept for a maximum of 10 years from the end of the accounting period;
– Contest/prize draw data is kept for a maximum of 3 years from the contest’s expiry date;
– Cookie data is stored for a maximum of 13 months from the moment the cookie is set;
– Complaints and claims are kept for a maximum of 5 years from the date of the complaint;
– Documents relating to legal claims are kept for a maximum of 5 years from the date of settlement of the dispute.
Cookie policy
This site uses cookies and other tracers to ensure the smooth running of the site and to improve the user experience of online applications. The word “cookie” refers to a small text file deposited on the user’s terminal by the server of the website visited or by a third-party server. Cookies are used to streamline web traffic analysis or to indicate when a specific site is visited, and enable web applications to send information to individual users. Below, we provide detailed information on the use of cookies and similar technologies, how they are used by the owner and how to manage them. The owner uses :
– Technical “session” cookies and “persistent” cookies.
These cookies are functional to navigation and guarantee the safe and efficient exploration of the site. Cookies in this category include both persistent and session cookies. In the absence of such cookies, the site or certain parts of it may not function properly. Consequently, they are always used, whatever the user’s preferences. Cookies of this type are always sent from our server. The duration of these cookies is strictly limited to the working session, or they may use a longer period of time to remember the visitor’s choices. Disabling strictly necessary cookies may compromise the user’s experience and navigation on the site.
– Audience measurement” cookies
These cookies are used to anonymously collect and analyze website traffic and usage. These are third-party cookies collected and managed anonymously to monitor and improve the performance of the host site (performance cookies). These cookies, even if they do not identify the user, make it possible, for example, to detect whether the same user returns to log on at different times. They also enable you to monitor the system and improve its performance and user-friendliness. These cookies can be deactivated without loss of functionality. (For more information on Google’s cookie policy, please refer to the link below: http: //www.google.com/intl/it_ALL/analytics/learn/privacy.html).
– Advertising cookies
These cookies are used to display ads that are more relevant to you and your interests. We use the Facebook pixel service. The Facebook pixel is an analytics tool that allows us to measure the effectiveness of our advertising by understanding the actions you take on other websites. We use it to ensure that our Facebook advertising is shown to the right people and is effective. When you visit our websites and perform an action, this triggers the pixel that reports this action to Facebook. Users can decide whether or not to accept cookies by using their browser settings.
Third-party cookies
By clicking on the Twitter, Facebook, Linkedin and YouTube social networking icons on the AboMarque website, these third-party sites may also place cookies on your terminal (computer, tablet, cell phone). These types of cookies are deposited on your terminals only if you consent to them, by continuing your browsing on their Website or mobile application. The User may, however, revoke his or her consent to these third-party sites depositing this type of cookie at any time.
Partial or total deactivation of cookies
Total or partial deactivation of technical cookies may compromise the use of site functions reserved for registered users. On the contrary, the use of public content is also possible by completely deactivating cookies. The deactivation of “third-party” cookies in no way affects navigation. Settings can be defined specifically for different websites and web applications, and the best browsers, in fact, allow you to customize. Below, we show you how to deactivate cookies via the main browsers.
For Internet Explorer
Customize cookie settings for a website:
- In Internet Explorer, click on the Tools button, then on Internet Options.
- Click on the Privacy tab, then on Sites.
- In the Website address box, enter the full address (URL) of the website whose privacy settings you wish to customize.
- For example http://www.microsoft.com.
- To allow cookies from the specified website to be saved on your computer, click on Allow. To prevent cookies from the specified website being saved on your computer, click on Reject.
- Repeat steps 3 and 4 for each website to be blocked or authorized. When you’ve finished, click OK twice.
For Safari
- Go to Preferences, then click on the Privacy tab, then Set Cookies.
For Chrome
- Click on the following icon in the browser toolbar:
- Select Settings.
- Click on Show advanced settings.
- In the “Privacy” section, click on the Content settings button.
- In the “Cookies” section, you can modify the following settings:
- Delete cookies.
- Block cookies by default.
- Allow cookies by default.
- Define exceptions for cookies from certain websites or domains.
For Firefox
- Click on the Tools button, then on Options.
- Click on the Privacy tab.
- In the Retention rules section, select “Use custom settings for history”.
- Check the accept cookies box and click exceptions to choose which websites are always or never allowed to install cookies on your terminal.
Cookies used
Complianz We use Complianz to manage cookie consent.Name | Conservation | Function |
Functional | ||
complianz_policy_id | 365 days | Save accepted cookie policy ID |
complianz_consent_status | 365 days | Store cookie consent preferences |
Name | Conservation | Function |
Marketing / Follow-up | ||
Google Fonts API | no | Request user IP address |
Name | Conservation | Function |
Statistics (anonymous) | ||
_ga | 13 months | Store a unique user ID |
_gid | 1 day | Count and track page views |
_gat | 1 minute | Robot request filter |
Statistics | ||
_gat_gtag_UA_* | session |
Name | Conservation | Function |
Functional | ||
rc::c | session | Robot request filter |
rc::b | session | Robot request filter |
rc::a | session | Robot request filter |
Statistics | ||
_gat_gtag_UA_* | session |
Name | Conservation | Function |
Marketing / Follow-up | ||
_fbp | 3 months | Track visits to websites |
actppresence | 1 year | Manage ad frequency |
fbm_ | 1 year | Store account information |
_fbc | 2 years old | Store last visit |
fbm_* | 1 year | Store account information |
xs | 3 months | Store a unique user ID |
en | 3 months | Ad delivery |
datr | 2 years | Prevent fraud |
sb | 2 years old | Store browser information |
*_fbm_ | 1 year | Store account information |
Functional | ||
wd | 1 week | Determine screen resolution |
act | 90 days | Keep users logged in |
c_user | 90 days | Store a unique user ID |
csm | 90 days | Prevent fraud |
presence | session | Track whether browser tab is active |
Name | Conservation | Function |
Statistics | ||
_hjid | 1 year | Store a unique user ID |
Statistics (anonymous) | ||
_hjIncludedInSample | session | Store anonymized statistics |
Twitter We use Twitter to display recent publications and/or social network sharing buttons.
Name | Conservation | Function |
Functional | ||
local_storage_support_test | persistent | Provide load balancing functionality |
Marketing/tracking | ||
metrics_token | persistent | Store whether user has seen embedded content |
Rights of persons concerned
We inform you that you may exercise your rights under art. 12 of the Regulation by writing to Domaine de La Besse – Ferme La Besse 09500 Camon. You may request to know the origin of the data as well as the logic and purpose of the processing; obtain the deletion, transformation into anonymous form or blocking of data processing carried out in violation of the law, as well as the updating, correction or, if interested, integration of the data; where applicable you may obtain the limitation of the processing as well as object, on legitimate grounds, to the processing. The right to withdraw consent at any time without prejudice to the lawfulness of processing on the basis of consent given prior to revocation is guaranteed. The right to data portability is guaranteed, as is the right to lodge a complaint with the CNIL if you consider that the use of your personal data does not comply with data protection regulations.